Return Policy

RETURN POLICY

Returns

Can I return my order?

Yes, you can return your order within 30 days of receipt if you are not satisfied with your purchase. However, the following conditions must be met:

• The item must be returned in its original condition, including all components, accessories, and packaging.

• The product must show only normal handling; damage due to improper use is not eligible for return.

• Hygiene-sensitive products must be thoroughly cleaned before being returned.

• If the item is defective upon arrival, it must be reported immediately.

• The customer is responsible for all return shipping costs.

• We reserve the right to reject returns if items appear to be used, damaged, or do not meet our return conditions.

HOW TO RETURN YOUR ORDER

If your order meets the return conditions, please follow these steps:

Send an email to:

info@elenorausa.com

Include the following details:

• Order number

• Reason for return

Once we receive your request, we will provide you with the correct return address.

Do not send returns to the sender's address. Returns must be sent to the address provided by our team.

RIGHT OF WITHDRAWAL (CANCELLATION POLICY)

If you are a consumer (i.e., a private individual making a purchase for non-commercial purposes), you have the right to withdraw from the contract under the following conditions:

CANCELLATION PERIOD

You may cancel your order within 2 hours from the moment you received the order confirmation.

Important:

As we operate an automated fulfillment system, orders are processed immediately after placement.

HOW TO CANCEL YOUR ORDER

To exercise your right of withdrawal, please send a clear written statement via email to Elenora USA indicating your decision to cancel the order.

The cancellation is valid when the notification is received by us within 2 hours.

REFUNDS

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds may take up to 14 business days to be processed and returned to your original payment method.

All returns must be sent to the return address provided by our customer support team.

If you have any questions or would like more information about our Return Policy, please contact us at: info@elenorausa.com